1. Application of These Terms
These terms and conditions apply to all goods and services provided by us, whether specified in an agreement, booked through our website, platforms, or otherwise. Except where varied by mutual consent, these terms constitute the entire agreement between us.
2. Website Use & Working Together
Our website supports our operations and enhances customer service. Through our website, you can:
- Book a job and manage bookings.
- Check the weather for your booking dates on the Book Now Page.
- Submit changes and requests, which are automatically added to our editor’s job board.
- Find and download any work we’ve completed for you.
- Submit Special Job Briefs and relevant information.
- Check our pricing and packages.
- Familiarity with our website helps ensure higher-quality performance.
3. Delivery Times
We consider our service to be art, which can result in varying completion times. For real estate bookings (pre-defined packages), we aim to deliver:
- Photos & Floor Plans: by 1:00 PM the next day.
- Boundary Lines and Location Pins: by 3:00 PM the next day.
- Videos: by the end of the 2nd Business Day (48 hours).
- Brand Work & Custom Concepts: by the end of the 4th Business Day (96 hours).
- While we strive to meet these times, they are not guaranteed, especially with summer dusk timings or extended shoots.
4. Photo & Video Deliverables
Deliverables will match those displayed on our website unless discussed otherwise. Additional work not included in the original package will be charged at $150 per hour for production (photo and video) and $80 per hour for editing. Variations made on-site will be charged at these rates.
5. Booking & Expectations
Bookings are handled on a first-come, first-served basis. You can check team availability via the Book Now page. This helps ensure you secure the team and time that works best. We have full-time staff working Monday to Friday, 9 AM – 5 PM, and a contractor team with more flexible hours. Contractor availability is listed on the website.
6. Rescheduling and Cancellations
We will send a reminder 48 hours before a scheduled shoot. Outside of 24 hours before the shoot, bookings can be managed directly by logging into the booking page or emailing hello@buildvision.co.nz.
Rescheduling or cancelling within 24 hours will incur a fee of $150 plus any hard costs. This covers coordination, equipment, location fees, and opportunity costs.
7. Weather
We aim to shoot in suitable weather. If weather conditions are not ideal on the day of the shoot, there is no reshoot fee. If it starts raining during the shoot, we will return for remaining shots at a cost of $150 inc. We use Windy for rain and cloud radar, available on the Book Now page.
8. Moving Things on the Property
We do not move furniture or declutter spaces without prior discussion or approval. The Agent or Booking Manager is responsible for preparing the property for the shoot. A revisit due to an unprepared property will incur a $150 inc. charge.
9. Changes to Pre-Productions and Post-Productions
We make one round of changes to productions for the agreed price. Additional rounds will be charged at $80 per hour, with a minimum of 1 hour. Charges apply for:
- Changes due to inaccurate or misleading information.
- Failure to obtain necessary third-party consents.
- Significant changes to the brief or additions to the original service.
- Failure to deliver instructions or assets on time.
- Extra changes after the first round.
- Changes should be submitted via our changes request form and will be actioned within 12 hours.
10. Reshoots
A $150 inc. reshoot fee may apply for reshoots due to factors outside our control, such as changes to the property. This fee is valid for 7 days after project delivery; future shoots will be full price.
11. Travel and Accommodation
- Travel Expenses
For services outside Albany to Papakura in Auckland, a travel fee of $1 per kilometer will be charged, calculated on a round-trip basis. Travel fees are invoiced in addition to standard service fees. - Accommodation Fees
If an overnight stay is required, a fee of $200 per person, per night will be charged, covering accommodation and additional expenses. Accommodation fees will be included in the final invoice. - Booking and Payment
Travel and accommodation fees will be confirmed before services begin. An estimate will be provided upon booking. Final invoicing will include travel, accommodation (if applicable), and standard service fees.
12. Dissatisfaction
If you are unhappy with the photos, video, or service, please contact hello@buildvision.co.nz. While we strive to accommodate changes, dissatisfaction with the final product is subjective and not grounds for refunds or compensation.
13. Payment Terms
Real Estate work is to be paid by the 20th of the month following completion. All other work should be paid within 7 days of delivery. New clients may need to provide a deposit or pay within 7 days of delivery. We reserve the right to charge 10% interest per month on overdue balances, with recovery fees applicable.
14. Ownership of Original Material (Raw Footage)
All original recordings, raw photos, video files, and unedited materials remain the property of Build Vision. Raw footage can be provided at a rate of $259 inc. GST per hour on-site. If the service cannot be completed, raw footage may be supplied as compensation.
15. Copyright
All copyright in the final product is assigned to you, subject to:
- Full payment of all outstanding invoices.
- A royalty-free license for us to use the media for promotional purposes.
- All design concepts and music copyright remaining with us, available on license for the purposes identified in the brief.
16. Storage
Media produced will be: Captured in High-Definition and stored digitally for 12 months. Copied to a secondary backup hard drive after beta editing. After 12 months, footage becomes the client’s responsibility and we are not liable for data loss.
17. Safety of the Team
We reserve the right to cease filming or editing due to safety, mistreatment, offensive behavior, or unacceptable conditions. No refunds or compensation will be provided in such cases.
By engaging our services, you agree to these terms and conditions.